1-1 | Walmart Support

March 20, 2021 – 02:19 pm
Image003.jpg is a group of phones @ SAN

Learn more about 9-1-1 on your Family Mobile service here!

public safety, emergency dialing, 911 calls

Public Safety / 9-1-1

Family Mobile is committed to a partnership with Public Safety to provide the best possible 9-1-1 service for our subscribers and roaming customers in times of emergency.

What is Basic 9-1-1 service?

Basic 9-1-1 service is an emergency telephone system which automatically connects wireless 9-1-1 calls to a designated 9-1-1 Communications Center. Basic 9-1-1 may or may not provide the wireless phone’s 10-digit call-back number and estimated location. The handset must have battery power and be in a coverage area to complete a 9-1-1 call.

What is Enhanced 9-1-1 Phase I service?

Enhanced 9-1-1 Phase I service is the first step in providing better emergency response service to wireless 9-1-1 callers. Public Safety/9-1-1 Communications Centers need to send a letter to Walmart Family Mobile via T-Mobile requesting Phase I service deployment at their agency. Once Phase I service has been implemented, when a wireless 9-1-1 call comes into the 9-1-1 Communications Center (also called a Public Safety Answering Point or PSAP), the call-taker’s computer screen will show the wireless phone’s 10-digit call-back number if one has been assigned to the calling handset. In the event the wireless phone call is dropped, the call-taker may contact the caller. Phase I service also identifies the cell site/sector location information that the call was originated on to the call-taker’s computer screen. This provides the call-taker with a general location (i.e. within the site coverage area) of the caller. The handset must have battery power and be in a coverage area to complete a 9-1-1 call.

Source: support.myfamilymobile.com

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