Greensborough Family Relationship Centre (FRC)

November 21, 2019 – 08:28 am
Ariel Couchman

Greensborough FRC has a focus on providing support and services to families experiencing separation. We can help you to discuss issues, focus on your child’s needs and make decisions regarding your children, without going to court. The Centre is committed to providing an inclusive service for all families. We acknowledge and respect the wide-ranging needs, backgrounds and diversity of families in our community. Anyone can contact the FRC for information, advice and referrals. We can offer family dispute resolution services to anyone involved in caring for a child, including grandparents, step-parents, same-sex and gender diverse parents and other significant people in a child’s life.

Underpinning the current family law system is the importance of promoting healthy family relationships, preventing conflict and separation, encouraging agreement rather than litigation, and promoting the right of children to have meaningful relationships with both parents. Our aim is to provide a service model that allows parents to reach easy, simple and efficient agreements which are in the best interests of children while at the same time protecting children and vulnerable adults from risk of harm. We do that by working in partnership with a range of services including legal services and we provide a setting in which parties can feel safe and confident they will be treated with dignity and respect.

The family dispute resolution process involves the parties:

  • listening to each other's point of view without interruption
  • identifying issues which need to be resolved
  • sharing of relevant information
  • exploring ideas and options
  • putting decisions and agreements in writing
  • testing possible solutions.

Family dispute resolution is now compulsory, in the sense that people who wish to go to court to reach a settlement in relation to children are now required to first attend FDR, and make a 'genuine effort' to resolve their disputes. Some exceptions to this requirement apply - for example, in situations involving family violence or child abuse, or in urgent matters.

Greensborough FRC has two dedicated Community Liaison Officers who engage with both the Culturally and Linguistically Diverse (CALD) and Indigenous communities in the northern suburbs.

Family relationship information sessions
The Centre provides information sessions to many different cultural groups on the role of FRCs and the wider service system. It can provide tailored information sessions to multicultural community groups and service providers about the role of FRCs, family dispute resolution, the impact of separation on children and the Family Law system. We also work in partnership with various communities and services to develop programs aimed at helping to strengthen family relationships. Please contact a Community Liaison Officer to arrange an information session or to find out more about our multicultural programs.

Rainbow Families

In 2012/13, the Centre participated in a program run by Gay and Lesbian Health Victoria, How 2 create a gay, lesbian, bisexual, transgender and intersex inclusive service. As part of this program, we looked at ways in which our Centre works with Rainbow Families, their experiences of using our services and how we could improve outcomes for individuals, families and children. We reviewed our access and intake processes, disclosure and documentation, cultural safety, professional development and training for staff, as well as conducting community consultations. All staff at Greensborough FRC have received specific training around working with same-sex parented families. For more information about this program, please visit the GLHV website.

Greensborough FRC is committed to providing an inclusive service and we welcome any complaints, feedback and suggestions on how we can improve our services. You can contact the Centre Manager on 9404 7800.

For more information on Greensborough FRC programs please contact:
Nur Osman or Jacinta Geary


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